Appointments

Appointments will be booked with your regular family physician except in the case of an urgent problem if your regular physician is unavailable. In this situation, you will be offered an appointment with another doctor on call in our clinic.

When making an appointment, please inform the staff of the nature of your problem(s) so they can schedule an appropriate amount of time for your visit. If you will need a form or note completed, please notify us at the time of  appointment booking.

Unforeseen medical emergencies can cause a doctor to run late in their schedule. In a medical crisis, the doctor will not limit the time needed to support a patient in this situation. Please try to remain understanding of such circumstances.

The FHO practice model allows us to handle more medical requests by phone, reducing the need to see your doctor for some medical problems. We have increased the scope of services offered directly by our excellent nursing staff.

Missed Appointments
We kindly request 24 hours notice to cancel or to reschedule an appointment. The appointment you have means that we have reserved time for you. If you miss an appointment without 24 hours notice, you may be billed for the missed visit at Ontario Medical Association recommended rates.

After Hours Appointments
As a registered patient, you will have access to after hours appointments, for urgent problems, with our on call doctor from 5 to 8 pm Monday through Thursday, and on Saturday from 9 am to noon. These appointments are reserved for urgent concerns and are scheduled the day of the appointment only.

If you have a health problem that arises during the hours that the office is closed, we request that you contact the office as soon as we open the next day and we will provide you with an appointment to address the problem. You can also call Health Connect Ontario at 811 or 1-866-797-0000, TTY: 1-866-797-0007, to talk directly with a Registered Nurse, 24 hours a day, 7 days a week.  If the problem is of an emergent nature, please proceed to the emergency room.

In return for our commitment to provide you timely access to medical care, registration as a patient means that you agree to always call us first as your primary care clinic.

Phone Calls 
Phone calls are handled by our office staff. If you wish to speak to a doctor, it usually is preferable to make an appointment, so that the problem can be properly assessed and addressed. In order to allow us to provide the best possible care, please do not ask for a diagnosis or a new prescription by phone.

REGULAR CLINIC HOURS	URGENT CLINIC HOURS
Monday – Thursday: 9:00 am – 5:00 pm Friday: 9:00 am – 3:30 pm	Monday – Thursday: 5:00 pm – 8:00 pm Saturday: 9:00 am – 12:00 pm

THE OFFICE IS CLOSED FOR LUNCH DAILY BETWEEN 12:00 pm – 1:00 pm
THE OFFICE IS CLOSED ON SUNDAY
Our phone system is not set up to accept voice messages.

Your Responsibilities

• Consult us for ALL health issues unless you are traveling or it is an emergency (dial 911 or go to the emergency room).
• Contact us before seeking medical attention at another clinic. By respecting this request, your doctor is constantly kept aware of
your state of health allowing her/him to treat you better. If you are so ill that you need to go to the Emergency Room we do not need to be called first.
• You must bring your OHIP card with you to each visit.

Uninsured Services
OHIP does not cover the costs of all health services provided by family physicians. Uninsured services such as sick notes, TB tests, liquid nitrogen treatment, third party physicals, chart transfers, form completion, missed visits,  and some vaccines will be invoiced at Ontario Medical Association rates.