Policies

man-doctor-backMission Statement
We work in partnership with our patients to optimize their health and well-being, by providing accessible, high quality, evidence-based, comprehensive and compassionate primary medical care.

Hospitalization
If you are admitted to hospital, please notify our office. We try to keep abreast of patients when admitted to hospital to assure proper continuity of care.

Prescriptions 
Please take your medications exactly as prescribed for best results. If you suspect a mix up in your prescription or a reaction to a drug, please notify us immediately. Managing your medication is both safer and easier if you keep all your prescriptions with one pharmacy. We also ask you to bring your medications with you to each office visit to help assure that there is no confusion in your drug therapy. Please do not forget to inform us of alternative treatments you may be receiving (e.g. herbal or homeopathic medications).

The doctor will give written prescriptions for your medication for the maximum length of time, including repeats, that he or she feels can be allowed to safely pass without reassessing your medical status. Ask your pharmacy to explain their way of noting the remaining number of refills on your bottle and make sure you make your appointment for reassessment before you are due to run out of medication.

Lab and Xray Tests 
We strongly encourage patients to have their labwork performed at a Gamma Dynacare Lab to facilitate quick retrieval in the electronic medical record (EMR). The great volume of test results makes it impossible to call patients with every normal result. You will, of course, be informed of significant abnormal results and if we feel the results require discussion, we will arrange for appropriate follow-up. If you wish, you may make an appointment to review your results either by phone or in person.

Consultations with Specialists 
Whenever the opinion or skills of a specialist are in the best interest of your health, the doctor will write a consultation request and the staff will arrange the appointment. Please do not try to arrange specialist care for a new problem without first contacting our office. In many cases, your family doctor can provide the assessment and treatment that you are seeking. If your doctor agrees that seeing a specialist is appropriate, contacting us first will assure that we send the specialist physician your updated medical history and background information to assist the specialist in diagnosis and treatment.

Insured Services (Services Covered by OHIP)
You must present your health card each time you come to the office. Patients who do not present a valid health card will be asked for payment. Patients covered by Quebec health plans must make payment arrangements at the time of service.

Uninsured Services(Services Not Covered by OHIP)
For services not covered by provincial health plans, OMA suggested fees will be charged and are posted in the waiting room.

Confidentiality 
The confidentiality of your health information is of the utmost concern to us. Our office is fully compliant with Ontario’s Personal Health Information Protection Act, and our computerized records system is meticulously protected against loss of data and unauthorized access.

Under no circumstances will any details of your health be released without your prior consent, usually written. When calling your home, we will not leave any message other than to call our office unless we have been previously told that we may communicate with you through a family member or friend.

Keep Us Up To Date 
If you move, change work or home phone number, or get a new OHIP card, please be sure to notify us so that we have current contact information for you. We can only get in touch with you regarding important health issues such as abnormal test results, overdue immunizations or preventive tests, and new warnings about medications if we have your correct phone numbers and address.

Suggestions 
We would be grateful if you would take the time to discuss with us any suggestions you have about our service to you. We run this practice for our patients and your feedback is very important to us.